Management by Crisis: Yesterday, I received an email with a subject “I need You”
We all can recall the famous crisis situations when we read:
“Houston, we have a problem” or “I think we’re going to need a bigger boat”
So today’s Latin Lesson is: ‘praemonitus, praemunitus’ Forwarned is Forarmed
Case in Point:
The email with the a subject “I need You” involved a rather large large law office that we hadn’t heard from for quite some time… seems their server had run out of system capacity.
An ounce of prevention, (about an hour or two of an experts time) would have precluded the entire issue. The good news is 24 hourslater the firm now has 100GB of free space that they did not have yesterday. They also have a new configuration that will preclude that particular issue.
In every area of specialization there are many simple solutions available provided you are dealing with an experienced specialist. That is why lawyers offer annual retainer or maintenance programs for their clients and that is why no law firm should go along in a DIY fashion. You need a well defined protocol – a structured relationship with a specialist.
If you don’t have a personal relationship with an expert in any given critical area of your practice you are going to have a problem, and you may need a bigger boat.